free shipping on order above 999

DrHelpDesk is a comprehensive healthcare website and app that delivers a wide range of original products related to healthcare and wellness on online buy. One can avail following services online:

Delivery of OTC – Over the Counter Medicines which are sold directly to consumers without any prescription.
Ayurvedic Products
Other Health Care and Wellness Products
Mom & Baby Care Products
Prescribed Medicines (After getting Valid Prescription)
Lab Diagnostic Tests
E-Consultation via ‘Ask Doctor’

The website and application of DrHelpDesk function 24 hours a day, 7 days a week. Customer Support is available Monday to Saturday from 10A.M. to 7:00P.M.

ONLINE MEDICINE

DrHelpDesk has made purchasing medicines fast and easy. You can simply buy medicines online and get it delivered at your preferred location.

To buy Medicines from DrHelpDesk:

Search your Medicine
Add to your Cart
And Buy

Please Note: Some Medicines require Prescription.

To Buy Prescribed Medicines from DrHelpDesk, you need to Upload a valid prescription from the Doctor.

After your Order is placed:

A Confirmation E-Mail and SMS will be received on your registered and phone-number.
The purchased item will be shipped.
You’ll receive all the updates regarding your order shipment and delivery.
In the specified time, your item will be delivered at your mentioned location.

Yes, it is important that you register yourself with DrHelpDesk to Order Medicine Online.

You can order OTC Medicines and Wellness Products without any prescription but it is important to provide Doctor’s Prescription to DrhelpDesk by uploading it online.
In case, you don’t have your Prescription, and then contact our Doctors via ‘Ask Doctor’ to avail the prescription.

Pharmacists at DrHelpDesk package our products in sealed boxes, where clearly you can see if the box has been opened or not. Refrigerated items are packed between ice gel packs to maintain the medicine temperatures in transit. Our packaging methods are in accordance with government norms.

Yes. It is totally safe to buy medicines using your DHD Wallet. It is secure as the payment details are saved on secured servers.

LAB TEST

Yes. You can book lab tests online by selecting the tests or package that you want & checking out. We have enabled selection of the home sample collection time as well as prepayment through online methods on our app & website.

Go to website DrHelpDesk.in
Select your test and enter your details.
Enter appointment details such as date & time, sample pick up and click “Confirm”.
Enter payment details and your order is placed.

Yes. Our expert phlebotomist will come home and collect your sample and take it back for testing and report generation

No, you don’t require a Doctor’s prescription to book any test on DrHelpDesk.

You will receive your reports within 24 hours by email.

If your test has been cancelled, you will be updated by our experts. We usually do not cancel lab tests unless there is a particular test that is not available.

We will send a soft copy of your lab test result via email along with your acknowledgment.

DHD's trained phlebotomists can collect samples even from your workplace as we understand that urgent needs can come in at any time.

No. DHD does not charge you for sample collection. Instead, it is inclusive in the package you have chosen.

DHD is partnered with trusted ISO Certified and NABL Accredited Labs present all over India. DHD ensures on the quality of reporting in the highest regard by getting all your samples reviewed by experienced Pathologists and Biochemists

Yes. Your test samples will be collected by our team of expert phlebotomists who have been given medical level training on how to use universally recommended safe ways of collecting lab samples for testing purposes.

COSMETICS

Yes, DrHelpDesk has an assorted range of cosmetics by Indian and International Brands.

Yes, at DrHelpDesk you can get your purchased cosmetics with us delivered at your preferred location.

Anything you buy at DrHelpDesk will be Original and certified. For your concern for the authenticity of cosmetics, the products available to customers with DrHelpDesk for purchase are fresh products sourced directly from the manufacturers or their authorized distributors.

SEXUAL WELLNESS

Sexual Wellness is often seen as Taboo Concern by people. Generally people hesitate to talk about their sexual concerns face to face. So, through ‘Sexual Wellness’ by Doctors you can talk to the specialists without any hesitation, will be able to maintain your privacy.

AYURVEDA

Ayurveda is an alternative medicine system with historical roots in the Indian subcontinent. People prefer ‘Natural’ products over ‘Synthetic’ ones.
For the customers who go for Natural Products for their healthcare and wellness, DrHelpDesk brought AYURVEDA section.
Here, the customers can avail Ayurvedic Products online and will be able to get it delivered at their home.

D-Coins Policy

What are the D-Coins?

D-Coins are the Reward-Points granted by DrHelpDesk to purchase made by the customers. This means that customers get rewarded for their purchase.

When do D-Coins get added to my DHD Account?

Once the order is successfully delivered to the User, the D-Coins will be credited to DHD Account of the user automatically.

Where I’ll be able to see my D-Coins?

Extreme Top-Right of your screen.

What is the value of D-Coins?

On each transaction, the D-Coins will be earned. For Example, if a customer makes a purchase of 100 INR, then 10 D-Coins will be earned.
100 INR = 10 D-Coins

What is the value of D-Coins as per INR?

1 D-Coin = 0.25 INR

Will I be able to use Coins on my next purchase?

Yes, on the check-out, you can use your D-Coins. You have the option to use at the time of purchase or not.

Can I convert my earned D-Coins into cash?

No, this can only be used while making purchase at DrHelpDesk Website or Mobile Application.

Are D-Coins transferrable to other DHD Account?

No, you cannot transfer the D-Coins to any other DHD or any other user.

What happens if I return the items which I have bought with D-Coins?

After the Refund is processed, the D-Coins used while purchase are not retrievable. The coins will get lapsed. Please note that the D-Coins are only meant for One-Time Use.
To know the details of the Return and Refund, please refer to Cancellation, Returns and Refund Policy of DrHelpDesk.

OTHER QUESTIONS

Yes, DrHelpDesk is available free of cost over Play Store and App Store.
After downloading the app, do subscribe.

Yes, you will have to create a DrHelpDesk account in order to use this app. It's easy, free and takes a few minutes.

Yes, you will get notified instantly in case you book for an online doctor consultation, medicine purchase and so forth.

Yes, with delivering OTC’s we also provide an extensive range of original cosmetics.

Yes, with delivering OTC’s we also provide an extensive range of original cosmetics.

DrHelpDesk app is 100% safe to use. Any payment done via the app will be encrypted and kept safe from fraudsters. We take the responsibility in ensuring that your payment details are kept safe and stored via our intelligence team who work continuously hard in keeping your personal information confidential.

PAYMENT, DELIVERY, REFUND etc

Yes, we will keep you informed by call or SMS in case there is a delay in processing your order.

Yes. In cities where we operate our warehouses, for orders received in the morning, we are able to deliver by evening.

You can buy medicines on DrHelpDesk via cash on delivery, card payments (Debit/Credit), DrHelpDesk wallet and other payment wallets such as MobiKwik, Paytm, Freecharge, PhonePe and PayPal.

Yes, we do deliver our products to any address in India.

The time of delivery depends upon the item you have purchased and the location.

Yes, the option COD is available with us. You can pay for your order item/s to the delivery man at the time the product is delivered at your delivery-address.

Yes, you’ll be provided regular updates regarding the delivery of your product via e-mail and sms.

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