Company shall enable You to make the requisition of Products and Services available to You through
email, the Website and the Digital Platforms of the Company, only if You have provided Company
certain required User information, including without limitation, name; user ID; email address; address; gender; age; phone number; password; valid finance account information; and other details
and created an account ("Account") through Company ID and password or other log-in ID and
password, which can include a facebook, gmail, yahoo ID or any other valid email ID (collectively, the
"Account Information") . The transaction and collection of the Products by the registered merchants/vendors may also be subject to procedures for use of the Website, Terms, uploaded
guidelines, rules, additional terms of service, or other disclaimer & notices, if any ("Additional
Terms"). If there is any conflict between the Terms and the Additional Terms, the Additional Terms
shall take precedence in relation to that service.
The Website requires You to register as a User by creating an Account in order to avail of the
services provided by the Website. You will be responsible for maintaining the confidentiality of the
Account Information, and are fully responsible for all activities that occur under Your Account. You
agree to (a) immediately notify Company of any unauthorized use of Your Account or Account
Information or any other breach of security, and (b) ensure that You exit / log out from Your
Account at the end of each session. Company cannot and will not be liable for any loss or damage
arising from Your failure to comply with this Section 4. You may be held liable for losses incurred by
Company or any other User of or visitor to the Website due to authorized or unauthorized use of
Your Account as a result of Your failure in keeping Your Account Information secure and confidential
The Website also allows / shall allow restricted access to the Website for unregistered Users.
You shall ensure that the Account Information provided by You in the Website's registration form is
true, complete, accurate and up-to-date
Use of another User's Account Information for availing the services offered by Company is expressly prohibited.
If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes
untrue, inaccurate, not current or incomplete), or Company has reasonable grounds to suspect that
such information is untrue, inaccurate, not current or incomplete, Company has the right to suspend
or terminate Your Account and refuse any and all current or future use of the Website by You.
You confirm that you are the authorised holder of the credit card or the original account holder used
in the transactions he/she makes using the Website. Company will not be responsible for any
financial loss, inconvenience or mental agony resulting from misuse of the Your ID/password/credit
card number/account details number for using the Website.
The Website uses temporary cookies to store certain data (that is not sensitive personal data or
information) that is used by Company for the technical administration of the Website, research and
development, and for User administration. In the course of serving advertisements or optimizing
services to You, Company may allow authorized third parties to place or recognize a unique cookie
on the Your browser. Company does not store personally identifiable information in the cookies.
2. Pricing Information and Payment
Company strives to provide You with information on the best prices possible for the requisition of
the Products You require from various Third-Party Pharmacies, using the Website and digital
platforms of the Company. It is clarified once again, the Products and their prices and details
displayed, exhibited, offered for sale or sale / sold by the Licensed Retail Pharmacies to the Users
and Company is merely the medium used by the User to avail such information and for the purpose
of finding, requesting and availing the services of the Users’ Agent. The pricing details for purchase
of Products from the Third-Party Pharmacies using the Website and digital platforms of the
Company are detailed under these Terms.
(a) The User and Third Party Pharmacy or any other third party shall enter into a principal to
principal bipartite contractual contract / obligation between which shall include inter alia all
commercial terms such as price, collection location, dispatch and receipt of Products and/or services
as requested by the User and offered by the Third Party Pharmacy, which may include the
requisition and presentation of various applicable documents including but not limited to a valid
prescription issued by a registered medical practitioner (if applicable).
(b) The Users relationship with Company is on a principal to principal biparte basis, and is in no way
connected to or party to the principal to principal bipartite contractual contract / obligation
between the User and the Third Party Pharmacy or any other third party. By accepting these Terms
of Use You (the User) agree that Company is an independent legal entity for all purposes with no
relation whatsoever, and does not have control of or assume any liability of any kind for the
products or services that are listed, displayed, exhibited, offered on Company's Website or digital
platforms by Third Party Pharmacies or any other third party. Company does not guarantee the legal standing, solvency and assumed no liability of any third-parties nor does it ensure to the User that
third party will complete any nature of contract and/or transaction.
(c) You, as a User, understand that upon initiating a requisition on the Website or Digital Platform of
the Company that You are entering into a legally binding and enforceable contract with the Third
Party to purchase the Products and /or Services from the third party on a cash on acceptance basis
or such other mode as may be specified or notified by third party on the Website or Digital Platform
of the Company.
(d) You, as a User, shall hand over a copy of the prescription, at the time of acceptance or requisition
or collection, of the Products, which as per applicable law in force at such time, may require a valid
prescription issued by a registered medical practitioner. You acknowledge that such Products shall
that require valid prescription issued by a registered medical practitioner shall be given and
provided and handed over to the Users Agent only if the third party and/ or its agent/employee is
satisfied that the prescription is in compliance with applicable norms.
(e) You, as a User, shall immediately, electronically notify the Third Party Pharmacy or third party,
along with a notification to the Company (only for its record) using the appropriate features of the
Company’s Website or digital platform upon acceptance or non-acceptance of any and every term
that is offered by the Third Party Pharmacy and/or any third party within the time period as
every term that is offered by the Third Party Pharmacy and/or any third party within the time
that / those particular order.
(f) You, as a User, shall be entitled to claim a refund in accordance with the Refund and Return Policy of the Company
(g) Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees
(i) Company reserves the right to refuse to process orders/requisitions from Users with a prior
history of questionable charges including without limitation breach of any agreements by User with
Company or breach of any policy.
(j) The User and third-party acknowledge that Company will not be liable for any damages, interests
or claims etc. resulting from not processing a transaction/transaction price or any delay in
processing a transaction/transaction price which is beyond control of Company
(k) You acknowledge that Company is a mere facilitator and does not fall within the purview of the Food Safety and Standards Act, 2006 and the rules framed thereunder.
(l) You acknowledge that Company is a mere facilitator and does not fall within the purview of the Drugs and Cosmetics Act, 1940 and the rules framed thereunder.
(m) The User also agrees to pay a nominal fee for the same.
The offer/discount rate/cashback are geography specific and may vary in different geographical
regions. DrHelpDesk reserves the right to discontinue/modify/change the offer/discount
rates/cashback at any time without prior notice. Notwithstanding anything contained herein
offer/discount rates/cashback reflected in the cart at the time of checkout shall be considered final &
binding. Under no circumstance will the offer/discount/cashback being offered herein be settled
with cash in lieu by DrHelpDesk. T&C apply.