free shipping on order above 999

CANCELLATION AND RETURN POLICY

Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@drhelpdesk.in or call us on +91-8168234420 (Monday to Saturday, 8AM to 10PM and Sunday, 10AM to 7PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched in such case due to covid-19 pandemic, return / replacement / refund is not acceptable.

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

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